Email is the fastest path. Send us your question and we'll reply within the SLA for your plan. Include your Google account email so we can look up your subscription.
Contact
Email us at:
in.time.paid@gmail.comResponse Times
Starter, €19/mo
48h response
Business days, Mon–Fri
Pro, €49/mo
24h response
Business days, Mon–Fri
Common Issues
- License check failed: open the sidebar, click "I already subscribed, refresh". If it persists, make sure you're logged into the same Google account you used at checkout.
- Sync errors: verify your Stripe restricted key has the correct permissions. In your Stripe dashboard go to Developers → API keys → your restricted key and set exactly: Customers: Read, Subscriptions: Read, Invoices: Read, Charges: Read, Payment Intents: Read. All other resources should be set to None.
- Dashboard shows no data: run a manual sync first (sidebar → Sync now), then open the Dashboard tab.
- Daily sync not running: install it from the sidebar Actions section. Requires an active Pro subscription.
Billing
Manage your subscription anytime at sheetrev.com/billing, update your card, download invoices, or cancel in one click via the Stripe customer portal. If that page is having issues, you can also use Stripe's direct login at billing.stripe.com (you'll get a login link by email). If you'd rather we handle it, email us and we'll cancel on your behalf immediately.